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$1 Million Travelers Assistance Program

As an Active Member of USTOA, Avalon Waterways is required to post $1 million with USTOA to be used to reimburse, in accordance with the terms and conditions of the USTOA Travelers Assistance Program, the advance payments of Avalon customers in the unlikely event of Avalon bankruptcy, insolvency, or cessation of business. Further, you should understand that the $1 million posted by Avalon may be sufficient to provide only a partial recovery of the advance payments received by Avalon. Complete details of the USTOA Travelers Assistance Program may be obtained by writing to USTOA at 275 Madison Avenue, Suite 2014, New York, New York 10016, or by e-mail to or by visiting their Web site at

Protect Your Travel Investment

We offer our clients a comprehensive Travel Protection Plan at an affordable rate. Your trip investment is considerable and valuable. Make sure to protect yourself and your investment by adding Travel Protection to every booking.

Learn more about the Travel Protection Plan

Travel Smart. Travel Protected.

  • Coverage if you have to cancel for any reason

  • Reimbursement of airfare booked with us or on your own when cancelling for a covered reason

  • Coverage for vacation interruption when modifying for a covered reason

  • Lost or damaged baggage protection. Plus, lost baggage search to help get your luggage back if it goes missing by an airline

  • 24-hour worldwide emergency phone support

  • Pre-existing medical condition waived when purchasing Travel Protection within 14 days of initial payment/deposit

Life Happens. Be Prepared With Peace of Mind.*

You can’t wait for your trip of a lifetime, but life is unpredictable. Travel Protection protects your investment and removes the worry should travel plans need to be changed or cancelled. Travel Protection covers you when life’s unexpected circumstances disrupt your travel plans.

  • Parents or immediate family member who is not traveling becomes ill or injured.

  • Your flight is canceled or delayed at the last minute, causing you to miss a portion of your trip.

  • Your luggage gets lost. Your Travel Protection will reimburse up to $2,500 to replace or repair your lost or damaged luggage.

  • You become ill or injured while traveling, Travel Protection has you covered!

  • Unforeseen events cause you to interrupt your trip or return home early for a covered reason, the plan will pay (up to 150% of the original cost of your trip) for your unused land or water travel arrangements, less any refund paid or payable, plus the additional transportation cost to return home or rejoin your trip.

  • You lose your critical medication. Worldwide travel assistance will assist you with replacing your medications, either locally or by special courier.

  • You require medical evacuation. Travel Protection assists with emergency evacuation and repatriation.

  • Your traveling companion cancels. Travel Protection covers your occupancy upgrade.

  • You are laid off and must cancel. Travel Protection is there for you.

  • A family member becomes ill. 

  • The Travel Protection Plan offers important services to help protect your vacation purchase. Under the Trip Cancellation Waiver, you can cancel your trip any time up to departure for several eligible reasons as listed in the plan and receive a refund of the normally non-refundable Avalon cancellation penalty amount, less the cost of your Travel Protection.

  • If your reason for cancellation does not qualify for a cash refund, you would instead receive a Cancel for Any Reason travel certificate equal to the cancellation penalty amount, less the cost of your Travel Protection. The travel certificate is valid for travel within two years from the original canceled vacation start date, is non-transferable, non-refundable and may not be redeemed for cash.