Peace of Mind Travel Planning
Your Avalon Waterways cruise can be moved without incurring any cancellation fees for upcoming travel
November 30, 2020 Update
In response to ongoing travel restrictions and government advisements, we have made the thoughtful decision to suspend operations through February 28, 2021 for guests from the United States.
Given these circumstances, Avalon Waterways continues our program designed to give our travelers flexibility when considering their travel plans.
Through this program, Avalon is allowing guests with bookings on any suspended travel dates to move dates easily and without incurring cancellation fees, land or airline penalties*.
You are free to move your booking on any suspended cruise to any Globus family of brands (Globus, Cosmos, Monograms or Avalon Waterways) vacation for any destination. If you are not ready to choose your new vacation, the full value paid to us will be provided via a Letter of Credit, redeemable for any future departure through 2022, and is transferrable.
To make the transition easier, this program includes an additional bonus credit. This bonus credit of up to $200 per person will be in addition to your Letter of Credit, redeemable for any future travel through 2022:
- Bonus credit of $200 for Avalon Waterways
- Bonus credit of $100 for Globus
- Bonus credit of $50 for Cosmos, Escapes by Globus & Monograms
To decline this offer and cancel, those with departures February 1-28, 2021 must advise us by December 21, 2020**.
And for added flexibility for future travel plans, we’re also offering a Peace of Mind Travel Plan, allowing you to move your 2021 or 2022 booking to any other date, departure or brand up until your final payment date. Click here for details.
*Peace of Mind Travel Plan offer valid for departures through February 28, 2021. Refund in the form of a Letter of Credit, redeemable for travel departing by December 31, 2022. The new booking bonus will be in addition to the Letter of Credit amount. Letters of Credit not redeemable for cash and bonus amount not transferrable. Only one booking bonus per person can be applied per reservation. Changes in airfare may apply, and the new booking is subject to any increase in vacation price for 2021 and 2022 travel. Offer may be withdrawn at any time and other restrictions may apply.
**Cancellation refund for departures February 1-28, 2021 follow our trip cancellation procedure, including refund of monies paid to the Globus family of brands equal to the amount paid on your original booking. Departures February 1-28, 2021 must be advised by December 21, 2020 to receive a refund. Refunds may take up to 6 weeks for processing.
TRAVEL UPDATE (as of November 30, 2020)
In response to the Coronavirus (Covid-19) outbreak, subsequent travel restrictions, government advisements, and most importantly, to ensure the safety of each one of our guests, Avalon Waterways is voluntarily and temporarily pausing operations for departures through February 28, 2021.
Our guest services team is in contact with guests affected by this suspension in order to adjust their plans for future travel.
FOR UPCOMING TRAVEL (Departures through February 28, 2021)
With the temporary suspension of operations, Avalon is offering the option to move travel dates for departures February 1-28, 2021 as follows:
- Affected guests can move their vacation to any other itinerary, destination, brand (Globus, Cosmos, Monograms or Avalon Waterways) or date in 2021 or 2022 without penalty and with an additional re-booking credit*. To expedite the process and ensure guests have adequate time to adjust travel plans without worry, we have automatically assigned this booking protection in the form of a Letter of Credit to all guests with upcoming departures.
- Guests can decline this offer and cancel outright if we are notified by December 21, 2020*. After that date, the Letter of Credit is the only option.
And for added flexibility for future travel plans, we’re also offering a Peace of Mind Travel Plan, allowing movement of future 2021 and 2022 bookings to any other date, departure or brand up until your final payment date. Click here for details.
We understand this is a unique time in the world of travel, but are committed to ensuring our guests and their travel advisors manage through this period with the right options, adequate time, and high levels of attention and consideration. As we do our best to help each and every one of our guests, both with current and pending travel plans, we greatly appreciate your confidence and loyalty.
Of course we continue to monitor this situation closely and carefully to determine if additional modifications and updates are needed, always with safety and guest well-being in mind.
For questions, updates or booking inquiries, contact 833.479.9480 in the U.S. or your travel professional.
*Peace of Mind Travel Plan offer valid for Avalon Waterways departures through February 28 2021 until further notice. Refund in the form of a Letter of Credit, redeemable for travel departing by December 31, 2022. The new booking bonus will be in addition to the Letter of Credit amount. Letters of Credit not redeemable for cash. Only one booking bonus per person can be applied per reservation. Changes in airfare may apply, and the new booking is subject to any increase in vacation price for 2021 and 2022 travel.
Cancellation refund for the suspended 2021 cruises and tours follow our trip cancellation procedure, including refund of monies paid to the Globus family of brands equal to the amount paid on your original booking. To receive a refund for suspended departures February 1-28, 2021 must be advised by December 21, 2020.
No one looks out for you like family.
Now that you’ve selected your Avalon cruise, let the excitement and anticipation of your upcoming cruise begin! Upon booking, we invite you to register with us on MyAvalon to ensure you receive all of our valuable email information and news for your upcoming cruise. From a handy pre-cruise checklist, to a selection of fun and engaging optional excursions, to packing and travel tips-even handy airport maps so you can breeze through arrival to your destination-all courtesy of Avalon.
After all, we want your Avalon cruise to be relaxing from start to finish.
Mother Nature and Unforeseen Events.
When it comes to showing you the world, our mission is to provide you with an exceptional and engaging river cruise experience. Occasionally, Mother Nature has other ideas and may present us with unexpected high or low water conditions. While we cannot predict water levels, we can assure you that all of us at Avalon Waterways-on board, on shore, and behind the scenes-are dedicated to providing the best possible vacation experience-no matter what Mother Nature throws our way.
Our seasoned global team works proactively to manage and communicate any necessary itinerary changes with you. We are always ready with thoughtfully planned alternatives and modifications to minimize delay or disruption-which may include changes in embarkation and/or disembarkation locations, utilizing other Avalon Suite Ships available in the area, providing alternative sightseeing, or offering hotel accommodations. Every modification we make is with your comfort and convenience in mind.
And while we’ll always do our best to anticipate and plan ahead, there can be a rare occasion when river conditions require us to update plans close-in to departure, or even make adjustments during the cruise. Even in those situations, our goal is to provide a complete vacation experience and rely on our experience to help you navigate around any affected areas.
In any case if we deem that weather or river conditions stand in the way of a true Avalon cruise experience, we’ll offer alternatives that will ensure you’ll ultimately experience an amazing cruise, even if it means moving to a new date. We will also give the opportunity to cancel, without penalty, when there is a high level of certainty a sailing will have major disruptions and we can’t find an alternative cruise or date to suit you.
Planning and booking your cruise should be exciting, not stressful. We want you to focus on your dream cruise, not lie awake worried about potential “what if’s” of travel. Avalon gets that, which is why we offer the ability to cancel for any reason at all, up to the day of departure, included when you purchase our Travel Protection.
Make sure to ask about it at the time of booking. And replace worry with anticipation.